Want To Stand Out? Admit When You Are Wrong
Apologies are hard. Regardless if it’s your spouse, kids or a friend who you need to apologize to. Clients are difficult to apologize to as well. Unfortunately society isn’t making it any easier for us to say sorry but it’s a skill that has to be mastered. As I am writing this, I can’t help but think about my time in Corporate America. The motto in our office was never admit you were wrong in your dealing with a client. Apologies lead to lawsuits. We would say bullshit things to clients like…”I’m sorry you feel this way….” The goal was to always put the issue back on the customer. It’s
Book Review: The 5 Laws The Determine All of Life’s Outcomes
I have had the opportunity to spend time with the author of the 5 Laws, Brett Harward, on a few different occasions. What struck me as odd is that I had heard from other people how good his book was but hadn’t taken the time to read it. I decided to change that about a month ago and I am glad that I did. In terms of a “self help” type of book, Brett gives a lot of practical advice that I think readers will find refreshing. The premise of the book is that there are five areas that contribute to your success. Those areas are: Vision, Frequency, Perception, Accountability
