Comments on: Do You Treat Your Clients Like They Are Shopping at Walmart? http://buildyoursoulpurpose.com/do-you-treat-your-clients-like-they-are-shopping-at-walmart Helping business owners and would be business owners create business success through their Soul Purpose. Business coaching, business information. Tue, 07 Feb 2012 23:44:42 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Brandon R Allen http://buildyoursoulpurpose.com/do-you-treat-your-clients-like-they-are-shopping-at-walmart/comment-page-1#comment-7770 Brandon R Allen Thu, 15 Oct 2009 18:39:15 +0000 http://buildyoursoulpurpose.com/?p=848#comment-7770 Ann, That is a great story and goes to show that it's Ok sometimes to make mistakes and that the measure of a great company is how they deal with the mistake after it has happened. We all need a little reminder in this area for sure. Ann,

That is a great story and goes to show that it’s Ok sometimes to make mistakes and that the measure of a great company is how they deal with the mistake after it has happened. We all need a little reminder in this area for sure.

]]> By: Ann Webb http://buildyoursoulpurpose.com/do-you-treat-your-clients-like-they-are-shopping-at-walmart/comment-page-1#comment-7490 Ann Webb Wed, 07 Oct 2009 14:18:53 +0000 http://buildyoursoulpurpose.com/?p=848#comment-7490 So the Toyota Dealership in Salt Lake City is a great example of customer service. They've always been good, but here's how they became GREAT....with a strange turn of events. One of their mechanics made a HUGE mistake by not putting the plug in which in turn caused thousand and thousands of dollars of damage. I was SOOO mad! I paid them money to ruin my car! But of course they fixed it and apologized profusely, gave me a loaner and were 100% accountable. But the mechanic who "blew it" came to my house to not only apologize, but to fix a problem I was having. Wow...he fixed it in my driveway. So I learned something from this. Everyone can make mistakes, but if they own it and continue to provide good service, I'm still a FAN! I appreciated them bending over backwards to please me and see that they were still good at what they do. And thanks for reminding me that I need to apply that same customer care in my own business. It gave me a few ideas! So the Toyota Dealership in Salt Lake City is a great example of customer service. They’ve always been good, but here’s how they became GREAT….with a strange turn of events. One of their mechanics made a HUGE mistake by not putting the plug in which in turn caused thousand and thousands of dollars of damage.
I was SOOO mad! I paid them money to ruin my car! But of course they fixed it and apologized profusely, gave me a loaner and were 100% accountable.
But the mechanic who “blew it” came to my house to not only apologize, but to fix a problem I was having. Wow…he fixed it in my driveway.
So I learned something from this. Everyone can make mistakes, but if they own it and continue to provide good service, I’m still a FAN! I appreciated them bending over backwards to please me and see that they were still good at what they do.
And thanks for reminding me that I need to apply that same customer care in my own business. It gave me a few ideas!

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